Troubleshooting Login Issues for the Vamp Dashboard

If you're experiencing issues logging into your Vamp dashboard, follow these troubleshooting steps to resolve common login problems.

---

Steps to Resolve Login Issues

1. Verify the Correct Login Link

   • Make sure you are using the correct team link. Your team URL should be formatted as <teamname>.vampcreate.com.

2. Check Your Email Verification

   • Every new user receives a verification email upon signup. Before logging in, please check your inbox and spam folder for this email and verify your address.

3. Password Reset

   • If you receive the error "Sorry, that combination isn't right," reset your password by clicking “Can't sign in?” on the login page.
   • Tip: A successful password reset message confirms that you’re using the correct link. Remember to check your junk or spam folder if you don’t receive the reset email.

4. "Oops, This Email Does Not Exist" Error

   • If this message appears when attempting to reset your password, it’s possible you’re using the wrong link or that your account hasn’t been created. Double-check your team URL and confirm that you’ve been invited by the team owner.

5. Clear Browser Data and Cache

   • In Chrome, go to the top right corner, click "More Tools," then select "Clear Browsing Data."

6. Try a Different Browser

   • Switch to a different browser (e.g., Firefox, Safari, Chrome) or use an incognito window in Chrome to avoid cached data affecting your login.

7. Reset Your Password

   • Click “Forgotten Password” directly from the dashboard login page for a fresh reset.

---

If the Team Owner or Admin Has Left

The owner or admin of my team has left, how can I gain access?, please follow these steps:

1. Request Access: Go to your team URL and click "Request to Join."
2. Log a Support Ticket: Submit a support ticket with details like billing information from your invoices or the name of a Vamp sales contact. Our support team will verify your association with the account and help you gain access.