Troubleshooting Content Linking Issues for Instagram Campaigns on Vamp

As creators begin posting content for your campaign on Instagram, it should automatically appear in your dashboard. If a live link hasn’t pulled through, follow these troubleshooting steps to resolve the issue.

---

1. Check @Mentions and Hashtags

The Vamp platform recognizes a creator’s content on Instagram based on the @mentions and hashtags specified in the brief.

• Action: Verify that the creator has included the correct @mentions and hashtags in their caption or story as outlined in the brief. If these are missing or incorrect, the content may not link automatically.

2. Manual Link Addition

If the creator has used the correct @mentions and hashtags but the content still isn’t linking, you can manually add the link to the Vamp platform.

• Steps to Force Add the Link:
  1. Navigate to the In Progress section of your campaign.
  2. Select the creator whose content you need to link.
  3. Open the chat feature.
  4. Click on Add Link.
  5. Copy and paste the URL of the live Instagram post or story into the designated box.

3. Securing the Story URL

To ensure you get the correct link for a story:

• Use the Instagram mobile app:
  1. Find the story in question.
  2. Tap on the three dots (•••) in the bottom right corner.
  3. Select Copy Link.
     
     

---

Conclusion

By ensuring the correct @mentions and hashtags are used, or by manually adding the link when necessary, you can maintain a seamless connection between your creators’ content and the Vamp platform. If you continue to experience issues, please reach out to our support team for further assistance. Happy campaigning!