Communicating with Creators

Once you’ve approved creators for your campaign, communication becomes key to ensuring everything runs smoothly. This guide covers how to effectively engage with creators through the Vamp platform.

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Why You’ll Love It

Strong communication helps you:

• Align quickly with creators
  Set clear expectations from the start
• Avoid delays and confusion
  Keep everyone on the same page
• Build better creator relationships
  Encourage high-quality, collaborative content

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Best Practices for Communication

Be Personable and Professional

• Keep your tone friendly but professional
• Provide clear and concise instructions
• Make expectations easy to understand

Send a Broadcast Welcome Message

Kick things off with a strong introduction:

• Introduce yourself and your brand
• Provide more context on the campaign opportunity
• Share concept ideas and creative direction
• Highlight key dates and deadlines

👉 You can:

• Send this message to all creators, or
• Select specific creators using the dropdown menu

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Regular Check-ins

Monitor the Chat Daily

• Check the campaign chat at least once a day
• Respond promptly to creator questions

Stay on Top of Notifications

• Look for the bell icon on your campaign
• A red dot indicates unread messages
• You’ll also see indicators next to creators who’ve messaged you

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How to Access Chat

You can open conversations in two ways:

• Click on a deliverable under any status tab
• Or click the timeline bar to access a specific creator chat

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Automated Messages

Some messages are automatically sent within the platform, including:

• Campaign welcome messages
• Approved content notifications
• Invoicing messages
• Payment processing updates

👉 These help keep both you and creators informed throughout the campaign.

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New Feature: Read Receipts

We’ve introduced read receipts to give you better visibility into message engagement.

How It Works:

• Single Grey Tick
  • Message has been sent
• Double Grey Tick
  • At least one participant has read the message

• Double Blue Tick
  • Everyone in the conversation has read the message

View Who Has Read Your Message

• Hover over double ticks (grey or blue)
• A tooltip will show which participants have read the message
• This applies to messages you’ve sent

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Tips for Effective Communication

• Set expectations early with a clear welcome message
• Keep instructions simple and actionable
• Check chats regularly to avoid delays
• Use read receipts to follow up when needed

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Frequently Asked Questions

How often should I check campaign chats?
At least once per day to stay responsive.

Can I message all creators at once?
Yes — use the broadcast message feature.

What do the ticks mean in chat?
They indicate message status (sent, read by some, or read by all).

Are all messages sent manually?
No — some updates (like invoicing or approvals) are automated.