Communicating with Creators

Once you approve creators for your campaign, you can begin chatting with them. It’s essential to maintain a balance of professionalism and approachability in your communication. Here are some tips to ensure effective interactions:

Best Practices for Communication

• Be Personable and Professional: When reaching out, be friendly yet professional. Clear and concise instructions will help creators understand your expectations.

• Send a Broadcast Welcome Message:

  • Introduce yourself and elaborate on the campaign opportunity.
  • Discuss concept ideas and outline key dates.
  • You can send this message to all creators or select specific ones using the dropdown men

Regular Check-ins

• Monitor the Chat Regularly: We recommend checking the chat at least once a day to respond promptly to any questions from your creators.

• Notifications: Look for the bell icon on your campaign, which indicates unread messages. A red dot will appear next to any creators who have sent you a message when you click into the campaign.

Accessing the Chat

• Open Chats:
  • Click on a deliverable under one of the status tabs in your campaign to open the chat.
  • Alternatively, you can click on the timeline bar to access a specific chat with the talent.

Automated Messages

Please note that some messages are sent automatically within the platform, including:

• Campaign welcome messages
• Approved content notifications
• Invoicing messages
• Payment processing updates

New Read Receipts Feature – Now Available!

We’re excited to announce that a new read receipts feature has been rolled out to enhance your messaging experience! This new feature is designed to give you better insights into the status of your communication and keep your interactions on track. The tooltip and tick system make it easier to see who’s engaged and who may still need to check your message. Here’s a breakdown of how it works:

How Read Receipts Work:

1. Single Grey Tick

   • Indicates that your message has been successfully sent.

2. Double Grey Tick

   • Means that at least one person in the conversation has read your message.

1. Double Blue Tick

   • This means that everyone in the conversation has read your message.

Hover Over Double Ticks:
You can hover over any double grey or blue tick to see a tooltip that will show you which participants have read the message, but only for messages you have sent.

By following these guidelines, you can foster positive relationships with creators and facilitate smoother campaign execution.