Manually Adding Links to Deliverables

The Vamp platform is designed to automatically link live content for seamless tracking and performance analysis.

However, in some cases, content may not link automatically — for example, when hashtag stickers are used in Instagram Stories instead of typed text. When this happens, brands and creators can manually add the content URL directly to the deliverable to ensure all results are captured accurately.

This guide walks you through how to manually add links, troubleshoot common errors, and follow best practices for smooth tracking.

---

Why You’ll Love It

Manually adding links ensures:

• Accurate performance tracking for all deliverables

• Complete campaign reporting without missing data

• Faster resolution when automatic linking doesn’t occur

• Greater visibility across platforms, including TikTok

---

How to Add a Link Manually

If content hasn’t linked automatically, follow these steps:

1. Collect the URL
   Copy the direct link to the live content from the relevant social platform.

2. Open the Deliverable
   Navigate to the campaign and locate the creator’s deliverable.

3. Select “Edit Link”
   Click the Edit Link option within the deliverable modal.

4. Paste the URL
   Add the copied link and save.

For TikTok deliverables, creators and brands can use either:

• The short URL generated from the TikTok mobile app

• The URL from the TikTok desktop version

Once saved, Vamp will pull in the associated performance results for that content.

---

Troubleshooting Common Link Errors

If you’re unable to edit or save a link, check the error message displayed and follow the relevant steps below.

“Invalid tokens” Error

This usually indicates a social account connection issue.

To resolve:

1. Ask the creator to log out of the Vamp app.

2. Log back in.

3. Reconnect their social account(s).

This refreshes the authentication tokens and typically resolves the issue.
For more details, please refer to our article on account connection issues.

---

“Link has already been used” Error

This may occur if the same URL is attached more than once.

To resolve:

1. Verify how many content deliverables are assigned to the creator.

2. If only one deliverable is allocated, check whether multiple link fields appear in the deliverable modal.

3. If you identify duplicate link fields, please submit a support ticket via the chat widget located in the bottom-right corner of your dashboard.

---

Tips for Better Results

To minimise manual edits and ensure accurate tracking:

• Add links to deliverables as soon as content goes live.

• Avoid using sticker-based hashtags where possible — typed hashtags are more reliably detected.

• Ensure creators keep their social accounts connected throughout the campaign.

Adding links promptly helps keep reporting accurate and reduces the likelihood of tracking errors.

---

Frequently Asked Questions

Why didn’t my content link automatically?
Automatic linking may fail if hashtags are added via stickers, if the account connection has expired, or if the post format prevents detection.

Who can manually add links?
Both brands and creators can update deliverable links.

Can I use a TikTok short link?
Yes — either the TikTok app short URL or the desktop version URL will work.

When should links be added?
Ideally, immediately after the content goes live to ensure accurate and timely reporting.