What is Team Chat Feature?

Vamp’s Team Chat feature allows brands and media agencies to communicate directly at a content level within the platform. This reduces reliance on external tools like email for internal discussions and keeps campaign conversations organised.

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How Team Chat Works

When viewing a deliverable, you’ll now see two chat tabs:

• Creator Chat – remains unchanged; one chat per creator shared across all deliverables.
• Team Chat – a new chat channel for internal discussions, separate for each deliverable.

Example:
If a creator has two content pieces and one product deliverable, there will be three Team Chats: two for content, one for the product.

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Getting Started with Team Chat

1. Open the Relevant Deliverable: Click into the deliverable you want to discuss.

2. Invite Stakeholders: Enter names of your team members and send a custom email invite. This email includes a link to the Team Chat and your message.
Note: Stakeholders must already be members of your Vamp team. If they’re not, the Team Owner must add them first.

3. Stay Updated:

• Daily email summary at 9am local time from [e-mail] for unread messages.

• Real-time notifications under the bell icon on the top right of the dashboard. Red dots indicate new messages per deliverable.

• Read Receipts: Hover over ticks to see who has read your messages.

  ✓ Message sent

  ✓✓ Read by at least one person

  ✓✓ Blue: Read by everyone

4. Closing of Team Chat: Team Chat closes when the Creator Chat closes, usually 45 days after content goes live.

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Creator & Talent Manager Experience

• No changes for creators or talent managers.
• They cannot access Team Chat and will continue using Creator Chat only.

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FAQs

1. Who can I invite to Team Chat?
Only users from your Vamp team. Ensure that you search them by name when adding them to the Team Chat.

2. What if I want to chat with someone not in my team?
The Team Owner must first add them via the Members page in Settings. Once added, you can invite them to the relevant Team Chat.

3. Will I receive notifications?
Yes. All invited stakeholders, including the brief creator, will receive unread message emails and dashboard notifications.

4. Can I mute or leave a Team Chat?
No, you cannot mute or leave a Team Chat.

5. Does inviting someone add them to all Team Chats?
No, they are added only to the specific deliverable chat. They can join other chats manually or be invited separately.

6. How do I know who’s seen my messages?

• ✓ Single grey tick = sent, not read
• ✓✓ Double grey tick = read by some
• ✓✓ Double blue tick = read by everyone
  Hover over ticks to see detailed breakdown.

7. What types of conversations should be had in Team Chat?
Team Chat is for internal discussions only—planning, reviews, approvals, and status updates. Creators or external partners cannot see these messages.

8. Can I share files and links in Team Chat?
Yes, attachments work the same way as in Creator Chat.

9. What if I post in the wrong chat?
Clarify with participants. Messages cannot be deleted. For further help, contact support via the ? widget  in your team portal.

10. Is Team Chat secure and private?
Yes. Conversations are encrypted, stored securely, and only visible to your team portal members.

11. Who manages access and permissions?
All team members can access campaigns and chats. They can also invite other team members. Learn more about setting up teams and permissions here.